Cleaning Services Company Needs to Clean-up Performance
OEi’s successes represent meaningful, measurable, sustainable results that have enabled our clients to achieve their goals and objectives. The examples below have been selected to represent the widest cross-section of needs and applications.
challenge
The new owner of a mid-sized, upscale residential cleaning services company needed to differentiate the organization’s services from those of its competitors, and ignite business growth to end the firm’s prolonged period of stagnant performance.
solution
In collaboration with our client partner, OEi planned and implemented the following key activities, which were customized to meet the unique dynamics of this Challenge:
- Performed an Operations Process Effectiveness Audit.
- Identified 16 high priority areas for improvement in 7 categories:
- Vehicle Maintenance
- Continuous Improvement
- Service Quality
- Internal “Housekeeping”
- Customer Service
- Management Review
- Growth Plans
- Facilitated immediate implementation of improvement plans, and provided a mechanism that enabled to company to easily maintain its operational improvements.
results
Clean Sweep of Improvement in Operational Results!
As a result of the activities above, our client reported the following results:
- Immediate 8% reduction in variable labor.
- At full implementation yielded Net Profit growth of 112%.
- Rewards continued to pay off, with 121% profit growth in year two.