Snack Maker's State-of-the-Art Facility Could Not Overcome Leadership Gaps
OEi’s successes represent meaningful, measurable, sustainable results that have enabled our clients to achieve their goals and objectives. The examples below have been selected to represent the widest cross-section of needs and applications.
challenge
One year after launch, a Fortune 100 snack food manufacturer’s new state-of-the-art facility had not met corporate productivity and quality standards. Additionally, senior managers were complaining that they were spending excessive time dealing with tactical issues, leaving little time for their strategic-level responsibilities. After confirming that the plant’s technology/equipment and processes were performing properly, the organization concluded that the problem lay in the people side of the business.
solution
In collaboration with our client partner, OEi planned and implemented the following key activities, which were customized to meet the unique dynamics of this Challenge:
- Conducted a role analysis on each level of management, discovering significant confusion regarding what the various levels of leadership were responsible for.
- Led the organization in clearly defining the roles, responsibilities, authority and accountabilities of each level of management.
- Inventoried supervisors’ supervisor skills and identified development needs.
- Provided skills training appropriate to the responsibilities of each level of leadership.
results
Now It’s Fast Food – FAST!
Below are shown some of the key benefits our client experienced as a result of this work:
- Within 90 days corporate productivity and quality standards were achieved.
- Shift-change down time was reduced by 50%, and scrap dropped by 6% due to improved teamwork across shifts.
- Employee satisfaction with supervisory practices improved dramatically, reflected in a 39% reduction in employee complaints and a 21% improvement in employee survey results.